[Resolved] Tata Sky — No loyalty for customers who are about to charge their yearly plan Vs. new

sudarshankullur

from Delhi, Delhi

Address:

Thane, Maharashtra, 400607

Subscription ID: [protected]

still not answering my query.

why I have to pay the same amount for RECHARGE same as a new walkin customer? to renew my ULTRA pack - last year 5300/- and this year 6160/- This is the same amount you charge to a walk in customer.

you have explained everything else other than this as per your convenience.

This is a very pathetic response ever I have got from any such DTH service provider.

You have not provided me a grievance cell details at TATA Sky where I have to escalate my issue for further resolution.

This not not expected from a pride of Indian company like TATA Sky.

As I am totally dissatisfied with your responses, I want to raise my complaint on consumer forum.

The way this issue is been handled shows the professionalism of your company towards a loyal customer.

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Jun 12, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 07, 2017

Tata Sky Customer Care's response At Tata Sky, we continue to work towards making your experience richer by the day by ensuring consistent service levels. While we do so, we are also affected by rising prices and costs as a result of market forces. Price increase on Tata Sky is a result of increased costs, therefore enabling us maintain our service & quality commitments to our subscribers. Rest assured, we will continue to work towards making your experience better with Tata Sky through the year