Tata Sky — NO SERVICE AFTER UPGRADATION:::: ID 108/8494214

This is in regards to your upgradation done in the month of March, after which some of the channel mostly Regional channel which is not functioning properly. As there was a message on the screen to give a misscall on [protected], on which I did so on 02nd Apr 2015, ( NS[protected] then after I received message on 04th Apr 2015 stating that sorry due to delay in attending the case, my account is been given a credit of 3days worth of subscription charges. and the visit was scheduled on 04th Apr 2015, between 2000hrs to 2040hrs, your technician visited my place as we were not having the key for the terrace he said he will come the next day at 1100am, unfortunate no one visited, we were at home waiting for the technician. When there was no visit, again I called on 08th Apr 2015, that time I was told that my earlier case is been closed as its been attended, when I told the customer service representative that its not been attended and also informed as above about the key. He said he cannot do anything, and I have to log a new request, which I did so on the same day ( NS[protected], till today no one has come to solve the problem, every alternate day I call them but no proper reply. Well in this case I think now Tata Sky is not been up to the mark as earlier, and is trying to get the customer shifted to other service provider. Hope some one will look into the matter and get the things sorted out at the earliest. Regards Ronald Mathews [protected]