[Resolved] Tata Sky — No Service

SoumikS

Address:

112, Pulin Avenue, RajBari Colony, , Elite Rangoli Apartment, Block 2 Flat 2C, Nearest Landmar Behind Ganesh Bhawan

I am not getting DTH service from Tata Sky since 20th may 2020. In spite of number of complains and request, I have given up on Tata Sky. The Customer Care officials are lousy and are robotic. They have been giving reasons for Covid-19 and Cyclone, but i strongly believe that 26 days is way to much to fix such issue. Their escalation system of dealing complains is pathetic. All the times I get different statement from different agent. Numerous promises were made to send a technician at my door step, few have official informed me about the technician who would be appointed. yet no result. I fail to understand why such commitments are made when you know that you cannot deliver. Agents over the phones are robotic and are very much incapable to solve my issue. Need quick escalation.

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Aug 11, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2020

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Jul 08, 2020

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!