Tata Sky — No Service for 10 days and Worst Customer Care team ever!

Address:

Hyderabad, Andhra Pradesh

Unfortunately I happen to be a Tatasky HD subscriber and one among the many frustrated customers. With NO Service at all since 06/04/15. I called your helpline several times to register a complaint but to no avail. On 08/04/15 I registered a complaint online (complaint number SR[protected] which was promptly closed on 10/04/15 WITHOUT being resolved. I wasn't contacted about the several complaints NOR did anybody from your technical team bother to assist me to resolve the issue. All I got was a call from an extremely rude and incompetent technician and when I questioned him about the lack of service he was impudent enough to reply with the following question "We receive 10, 000 complaints about this issue, how many people do you expect us to respond to?". Is this the customer service they are trained to provide? I was charged for a service I did NOT receive, nobody responds to repeated complaints and when I ask the simple question of the reason for the poor service I get attitude in return from an uneducated, pathetic excuse for a technician? We subscribe to TataSky due to the reputation of Tata as a company but I am very sorry to say that your customer care team failed miserably in living up to that reputation and moreover have tarnished the reputation completely as I gather I am not the only one who had this bitter experience in the past couple of weeks.