Tata Sky — No Service from the last 21 days

Address:

Mumbai City, Maharashtra

Hi, I have a Tata Sky connection registered on the mobile number: [protected] and account no: [protected] and I am not able to view anything on my television due to the terrible service provided by your company. Its strange to see that in the last 3 weeks, none of your so called service engineers have visited my place and they are so busy to even come over and have a look into the matter. I have made numerous phone calls almost 3-4 calls a day with your customer service and have been assured just one single action that a technician will come and visit my place. I have waited for 21 days now and this is really appalling to see such a brand belonging to the mighty umbrella of the Tata group of companies working in such a manner. There is no channelization of the work at hand and it seems the customer service guys just end up making fake assurances. I need a proper resolution for this matter as I have already suffered a lot in the last 3 weeks . Please look into this at the earliest and I hope we have a resolution in the next 24 hours else I would myself go and ahead and log a proper claim with the consumer forum.