Tata Sky — No Signal and No action on the complaint

Address:

Bangalore, Karnataka

Hello Sir, I have registered complaint almost 2 weeks ago, till today I didn't get any call w.r.t. the complaint. Earlier it was easy to talk to a customer care, but now a days its a big pain. Its been a 2 week and we are not able to see any of the channel. In IVR, there is an option where it says that press 1 if you want us to call you back. Till today I didn't get any call. In this whole duration, I don't how many times I have tried contacting customer care but waiting duration is minimum 10 min ~ don't know. Even after waiting for 10 minutes I couldn't talk to tata sky. At the starting of issue, I was able to talk to customer care where I got three responses: - Its because of our system upgrade, it will automatically get resolved and our field engineer will contact you in another 2 hours. (This talk happened on previous Saturday i.e. 4th April 2015) - later on, when I followed them, they said its not because of system upgrade. It may be because of your setup box. Our field engineer will contact you in another 4 hours. - On next follow-up this time became 24 hour and then I don't know because I didn't get any call, neither I got chance to speak to customer care again. Another strange part is, I have done annual recharge in the month of December 2014, but in IVR I got message that due is 22 March 2015. I wanted to discuss it with customer care, but I am not getting chance itself. Please sir ask them to take immediate action on this or ask them to take their dubba back.. I am really frustrated with these kind of issues. As this is not first when we are facing no signal issue, this happened earlier also. Humble request, please take action