Tata Sky — No signal for last 5 days

Address:

Durg, Chhattisgarh

Sir/mam,

Hi my consumer id is [protected] from bhilai chhattisgarh,
it only shows message "your box not receiving signals...if the weather conditions are clear but the signal problem presists...". and weather are already very clear.on complaints to customers care no.
They don, t spare for few minutes & then disconnect the call.
There is no response from customer care on msg or call.many time.
We have spent hours of calling them for resolving the issue.
the call disconnects while we wait on hold like fools.
So basically our time, money & patience is tested however as consumers we are unaware of what's happening.
plz look into this matter as it's been 5 days there is no service & no response from... Please solve my problem and note my complain as soon as possible...