Tata Sky — No signal from April 4th 2014

Udaya Venkata Kiran .Nirogi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

My service is not get signal from 4th April 2015. I have sent sms & missed calls & complaints. NOTHING HAPPEN TOWARDS SOLVING PROBLEM. My tata sky id: [protected]. It's more than 10 days. Deeply DISAPPOINTED. Getting sms about technician visit and no one visited from last days.

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Tata Sky customer support has been notified about the posted complaint.

Apr 15, 2015

Updated by Udaya Venkata Kiran .Nirogi On 13th April, we have a prolonged discussion with Tata Customer service about 50mins and the call escalated to Floor Manager ( I doubt the person) but he confirmed that they will not able to resolve in next 5 days as they have huge backlog of complaints. It's a shame how they unplanned to handle the complaint knowing that the latest upgrades will cause the disturbance.

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Comments

Udaya Venkata Kiran .Nirogi

from Hyderabad, Telangana

on 14th April 2015, atlast a service engineer came and to our horrer is said that he can't fix for HD recording Tata Sky box at that point, we have to ask him and promise that we will not complain if he srew-up anything. He agreed and started to adjust the Dish and check the signal strength which is very less and he adjusted and fortunately now we are able to see all the channels. But we lost 10 days and Tata Sky only extend for 7 days which is again a shame. We have to go through lot o[censored]npleasent situation with customer service team and service engineering team. I would recommend the TATA SKY group to educate and train the team to handle this situations well.

Thanks All.