Tata Sky — No signal from past 26+ hours

Address:

Ahmedabad, Gujarat

I have been a customer of TataSky since 2007. Had no major issues so far. However My Tatasky has not been receiving any signal for any channels for last more then 26 + hours. Have tried calling the tool free number which says that the agents are busy and hold. After about 5 mins hold, the line autoometically gets disconnected. So how i managed to get the Tatasky West zone number. Where again it took 3 minns to reach the live person who heard me and said that he was in sales team and will transfer me to technical team. The techie said that some upgrade is on and i have to sms SN to 56633 and will get it fixed in few hours. I followed the instructions however i jus received a achknowledgement sms that a techie will contact me. Its almost 27th hour without signal and no one has even contacted me. I have tried many times to call the tool free and the west zone number but now no one answers it. It jus says. please hold..all agents are busy.. howver after 8 mins of hold no one answers. Am very unhappy and frastrated with this service. I would need compensation from tatasky in the form of extension of my next due date by equal number of days i dontt get signal. Appreciate a quicker resolution. Tatasky Complaint workorder number: NS[protected] Tatasky User ID: [protected] Note: Tatasky for all other users in my building are working fine. Regards, Janak M Joshi [protected]