1) on calling customercare, it will first market the package and then keep you on hold.. after that you will be told to hold and informed that your waiting time is 3 minutes ...that is not over ...after 5 mins you will be told that your waiting time is 10 mins...keep holding on and on...
2) there was a recharge of Rs 500/- in my account...i called to check how and from where this happened as i thought maybe someone from my family might have recharged...there was no information made available to me... had to go through an ordeal to find out but there was no resolve...then two days later there is a call that it was done by mistake and the same will be reversed that too without my permission...total DADAGIRI...
Now coming to the latest issue... we have been facing a disruption in telecast since the last few days ...everything is working fine and suddenly there is no signal and the cloudy weather message is displayed. On putting off the power of the set top box and putting it on sometimes the signal is restored sometimes it is not...
After having lodged a complaint with great difficulty as mentioned above, there was a technician visit scheduled... the technician has come and checked, he said that there was some STANDBY mode selection because of which there may be this issue...if the problem persists the set top box may need to be replaced or maybe the cable wire needs to be replaced... all was ok in the evening there was uninterrupted viewing till late in the night..but in the morning again there is the same problem...(still wondering if there was a problem with the cable how was there uninterrupted viewing for several hours..)
On again calling the customer care and explaining what we have gone through i am told that this could be due to solar outage...is there anyone from your end who can identify the problem and let us know why this is happening or will there be this ping pong of maybe this or maybe that...?
Am still waiting for the problem to be resolved... Was this information helpful? | 
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