Tata Sky — no signal message receiving since day before yesterday- id no [protected] from tata sky

We are sorry to inform you that our above ID tata sky is not working since day before yesterday and no channels is coming. we have send so many SMS in which NS sent to 56633. We received message i.e invalid request even though we have sent message from our registered mobile no. [protected]. Today, morning we have received call from tata sky in which they have informed that they are sending our request . We surprised to note that till time our request has not been considered . Such type of services we never expect from tata sky who is always providing good service. We have taken tata sky because of their good services. This type of problem repeated second time within one month. We hope that you will take this matter seriously and our services will resume today evening. Regards, Sunita sharma