Tata Sky — No Signal, No response

Address:

Bangalore, Karnataka

Subscriber ID : [protected] I am facing "No Signal" issue, since 2nd April, 2015. I waited till 6th April, 2015 to register complain with Tata Sky, via SMS method (I waited as in March, 2015 had faced similar "No Signal" issue which got resolved on its own). I was unable to reach to the customer care number for initial couple of weeks, for the first time I was able to reach customer care representative on 18th April. They mentioned service engineer will shortly contact me. I contacted on 19th April, they mentioned my query is already closed, I kindly asked them to reopen and they mentioned engineer will contact me "as soon as possible". On 20th April, I again called, this time rather than engineer I asked for the antenna adjustment steps as I was keen on getting this resolved myself for which they refused and I was assured I will be contacted by service engineer "as soon as possible". This whole ordeal has left me wondering, as a customer do I have any value? As I have been prompt with due payment, I should rightfully be getting prompt service. However, "Tata Sky" is taking advantage of my "need", as I don't have time to take "Tata Sky" to consumer court (and I am sure they would be having better lawyers employed), and I do not want to waste money in switching to other service provider. Let me know how to find help in such situation, .