[Resolved]  Tata Sky — no signal or blank screen for suntv, vijay and z channels despite paying for them

Address:2208 lig2 tnhb avadi, chennai, Chennai, Tamil Nadu, 600054

Hi team,

I dont understand how much bad tata sky broadcast is working for few paid channels like suntv, vijay, z tamil during the evening time (Prime time). We can see only blank screen. Despite master reset, reset tata sky box, power reset nothing seems to be working fine. While other free channels like 1546, madha channel, vijay super are working fine, why only this issue is happening for few channels?

While reporting the issues to helpdesk, they are saying they will charge rs100 for the visit. Is this a new business you are tryinng to do, on top of overcharging for paid channels? Will tata sky refund for the number of days the channels are not working? I havent seen such pathetic service from tata group.

Pls kindly let us know how we can disconnect the service.

Subscription id : [protected]

Thanks and regards,
Anu
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Jun 6, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
Tata Sky Customer Care's response
We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Complaint comments 

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The issue was resolved after paying (Rs 100) for the technical person visit . He also checked and changed the power adapter (Rs150) of the tatasky box. Hope it helps other customers.
The issue seems to have happened again in 30 days. Tatasky is claiming they will charge for the technical person visit again to check the problem. What kind of support do they have ?

They seem to be doing this as a business. Pushing some update so the tatasky bos never works and charge for the tech support visit every month ?

PATHETIC !!!
Tata Sky Customer Care's response, Jun 3, 2019
Verified Support
Hi, we do not want you to feel this way. Please share your RMN/Subscriber ID and we will help you further.
Tata sky DTH they are merely cheating customer to lay for technical visit even though the problem is on their side...I am unable to view only 3 channels sun tv, k tv even after subscribed fr it...Chat care executive is saying he has no technical knowledge and i have to request technical visit it seems why shld i pay when there is no problem from my side
Tata Sky Customer Care's response, Oct 10, 2019
Verified Support
Hi, we do not want you to feel this way. Please share your RMN/Subscriber ID, we will help you further.

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