Tata Sky — No Signal since Apr-

Address:

Bangalore, Karnataka

After upgradtion of the systems, i was told to send a sms if we find any signal problem. I faced the problem, so sent a SMS as stated. Nothing happend all the time, so on 11th May I call up tool free number to learn that I no signal issue has been attended and its closed. This was total news to me. Moving further they booked a new request for service with the guarantee that it will be attended on priority. Until 13th May-15 upto 4pm no one have attended the issue or called to know the status. Today 13thMay-15, I trying to call the tool free number, talked to customer care person, could not get statisfactory response, so requested to connect to his higher ups. The next level person comes on the line, tells let me look into the case puts me on hold and never comes back. After waiting for some time the line gets disconnected. Subsequent try to call, looks like they are putting me perpetual hold. I never expected this kind of service from Tata Sky.