Tata Sky — Non activation of HD service

Address:	Mumbai City, Maharashtra, 400025
Website:	www.tatasky.com

On 9 Sept 16 we had contacted Tata Sky [TS] [[protected]] for upgradation our connectivity to HD pack, on 10 Sept we got a call from TS saying we need to pay Rs.600 for HD set top box with 2 months HD subscription free, and in response to our repeated query we were told that there is no other cost involved in the matter. On 11 Sept the HD set top box was installed against a payment of Rs.600 but no HD connection was given, we were assured to get the connection within 24 hours. On 12 Sept [10:26am] one Sanjay from Tsky phoned from [protected] and said we need to ask for conversion of our connection from Megapack SD to Ultra HD and Sanjay said we need not pay anything for such conversion. But on 13 Sept [8:05pm] when we contacted TS helpline for upgradation then one Dharmendra Singh said we need to pay Rs.8000 to get HD connectivity which for the first time we were told. It is evident that misinformation was given to us all through to mislead us for the connectivity, when we were told next day that is on 14 Sept someone will call us. On the next day i.e., on 14 Sept [ 2:56pm] one lady had called up from [protected] who said to lodge a written complaint. Meanwhile there will be no upgradation which we had asked for and paid the consideration asked for which we were told initially. With utter surprise we found that there is no slot available for lodging complaint in TS website [ www.tatasky.com] !! nor even there is any mention about the physical address of TS. We are feeling we are being cheated by TS. Under the circumstances we need punishment of TS and adequate compensation to us.