Tata Sky — Non confirmation of modification of package on recharge for one full year on advice of their exec on 24th april

Address:

Faridabad, Haryana

My subscriber id is [protected]. Expiry date of renewal was 28th apr. I decided to do it in advanceon 23rd. I recharged for 2700 rupees based on my monthly consumption of 660 rs. On 24th i get a call from ms renu from tata sky mohali regarding renewing sports channel for one full year. This call lasted for 16 mnts . I requested for amending my package to exclude english entertainment and cartoons for which she told me that my package will be 550 rs with ten sports channel on my enquiry of any further discounts in case i recharge for a year, she told me that i pay another 3040rs. And avail of benefits as the rates will b revised from 01 may. I imdtly charged rs 3050 on 24th. Prior to that i had already given confirmation that i do it for full one year. Which i did before 01 may. She promised me that she will give confirmation to me on 25th .But she never reverted back to me. Neither there is any confirmation from tatasky for covering my subscription for full one year .I have rhe recording of the conversation, can b sent also to the defunct controllers of tata sky. I now aprehend that she fulfilled her interest of sports ch subs for 1 year and forgot about my rqst. It is cheating . Can someone give me confirmation about paid subs for 1 year wit h choice of revised package given to ms renu on 24th april. Poonam