Tata Sky — Non Fulfillment and Very Poor Service

Have been a loyal costumer of TATASKY till now. But am doubtful to remain in future. My costumer id [protected]. I have recharged my account on 30.Sep.15 and changed my packs to view English Entertainment and Kids pack. Till Now I CANNOT view these channels . Also my base pack allows me to view HINDI News Channels, but same Not getting viewed since 25.Sep.15. On contacting the Helpline, the call center guy, plainly tells and accepts that the ERROR is from TATASKY end and attributes it to some SATELLITE problem, which he predicts / forecasts to be addressed by 8.Oct.2015 !!!. I hope this complaint will reach TATASKY and they will compensate me..for my grievance.