[Resolved] Tata Sky — non-receipt of signals in set top box customer id:[protected] | |||||
It is with regret i have to draw your attention to the pathetic service and response from your tatasky team in resolving my problem which has still not been resolved despite detailed talks with your representatives today, 8.03.2019: Ms. Aarti on [protected] at 12.40 p. M.; Mr. Hari on [protected] at 13.50 hours : 13.58 ; [protected] (7 calls) between 15.24 hrs to 15.29 hours: Roshan on [protected] Hira & dipti on [protected] from 17.24 hours to 17.45 hours I did a recharge of rs. 314/- today at around 12.30 p. M as per the figure that camen tatasky website when i logged in with my above id and rmn [protected]. After making payment there was no signal forthcoming which i told aarti, when she said that she will raise a request for home visit to look into the matter and start the transmission but unfortunately till now no technician has come though i received a message from bbmytsky at 13.16 hours saying that "tata sky installer visit for wo#cothorm is scheduled between 8.03.2019 17.20 & 17.50 in case of query pl. Contact helpline..." therreafter around 16.12 i got a msg from bbmytsky stating that : "your request number 1cotdexkp is resolved" one of the biggest lie when no techinincan has till notneither come nor the streaming activated Why is tatasky doing this to its customers?. When i complained at 17.24 hours (Stated above) mr. Hira said the technician visit is rescheduled to 18.13 hours today and if the technician does not come i should call him again and inform him,. He was not at all willing to accede to my request that he shoud call and follow up with me. He bluntly refused then i told him that i would like to talk to his senoir when he put me on to one ms. Dipti who said that there has been problem because of relocation when i told her that there is no re-location and that i was using the services at the same place on the same set top box upto 2016-17 for which she did not have any answer and failed to resove my issue. Despite recharging i am stuck up with a dead transmission service provider So much for tata sky jingala Was this information helpful? | |||||
Apr 24, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 Tata Sky Customer Care's response Hi! We understand that things haven't been quite smooth sailing. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
Verified Support Mar 13, 2019 Tata Sky Customer Care's response Resolving your issue is very important to us, and we will provide an effective resolution. Please hang on as we make arrangements to contact you at the earliest.
Verified Support Mar 16, 2019 Tata Sky Customer Care's response You definitely have our attention. We are on the job! You'll definitely hear from us soon.
Verified Support Mar 18, 2019 Tata Sky Customer Care's response Appreciate your patience. Kindly allow us some time. We are on the job! You'll hear from us soon
Verified Support Mar 21, 2019 Tata Sky Customer Care's response Appreciate your patience. We are on the job! You'll definitely hear from us soon.
Verified Support Mar 24, 2019 Tata Sky Customer Care's response We believe you have been communicated regarding your concern. Do write back to us for any further assistance.
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Tata sky reply "Resolving your issue is very important to us, and we will provide an effective resolution. Please hang on as we make arrangements to contact you at the earliest." is an certified Fraud played on customers. No action taken by Tatasky till now
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