Tata Sky — Non receiving of signal by set top box

Address:

New Delhi, Delhi

For the last 3-4 days, my set top box has not been receiving any signals. After complaining on 09.08.2015, call centre executives told me about scheduling the visit of technician at my home as per my convenience. Next day on 10.08.2015, I received a call from tata sky executive asking me the time of visit at my home. I told them to have visit after 7 PM at my home. The executive agreed and confirmed me for visit after 7 PM. Immediately on 10.09.AM, I got an SMS from tata sky informing visit time between 14.00 to 14.40. I was surprised as to what communication these people are having with the customers. I waited for the technician's visit at my home at 7 PM as scheduled telephonically, but no person came. Again I called tata sky help line where the executive told me that my complaint order was already cancelled due to non availability between 14.00 to 14.40 (as conveyed through message that time) and suggested me to register one more request with them. Then, I got angry and told him to put me online with his senior executive. He transferred the call to his senior and his senior told me that now technician visit has been re scheduled on 8 PM and requested me to remain at my home at 8 PM. Again, I waited at my home, but nobody came at my home. I felt cheated by these people. Kindly take appropriate action against Tata Sky and inform me at my e mail ID- [protected]@gmail.com and my mobile no. [protected]