Tata Sky — Non repair/ change of set top box

Address:

New Delhi, Delhi, 110013

Subscriber id: [protected] complaint no. Nojwbwh. 2nd complaint no. From nodal office: nr3gda3
My set stop box stopped working on[protected]. I made a complaint and was visited by a tata sky technician on[protected]. After inspecting, he informed me that my box needs to be replaced. I made a request to provide me with a standby box until my box gets replaced. I spoke to the executive as well. I was assured that a standby box would be provided until i get a new box.
Afterwards, no one turned up .Tata sky executives kept on assuring that the box will be provided with 2 hours. Its been 3 days. I have spoken to the executive of atleast 20 times, nodal office 10 times, technician 10 times, the tata sky provider(Handler) in lajpat nagar 10 times. Requested all and there has been no visit or solution, just false assurances and no solution. The set top box was purchased only a month back for rs. 10, 000/-
Contact no. Of the local provider (Handler[protected]Rahul)
Contqact no. Of the technician- jitender kumar [protected].
Please get my problem fixed at the earliest.
Thanks