Tata Sky — Not able to view services and contact customer service - Being cheated by Tatasky

Address:

Bangalore, Karnataka

Tata Sky has been upgrading their system for the past 10 days or so. Every time I call their helpdesk I am having to go through a maze of IVR options, before I give up after 5 minutes. Today, the IVR tells me, "If you have a problem viewing our services, it will get rectified automatically. Our call center is facing huge volumes and you cannot talk to us." What nerve!! It is unfair that I, a customer, have to continue paying for the faulty service that Tata Sky provides and they charge on a daily basis. This is by far the worst of "Tata" experiences I have had. Hope the service provider actually does service instead of just selling. Irritated!! I need a refund for the days when their service was down and this issue resolved. Customer ID: [protected]