[Resolved] Tata Sky — not able to watch tv from 07/08/18 to 11/08/18

[Resolved] Tata Sky — not able to watch tv from 07/08/18 to 11/08/18

A ans_nil from Bareilly, Uttar Pradesh

I am not able to watch tata sky from 07/08/18. On 08/08/18 i registered a complaint and technician came, changed the setup box (Costing rs 400+ 100 technician charge). At that time in my account there was more than 150 rs. After changing the setup box the same problem i am facing. From 07/08/18 to 11/08/18 i contacted tatashy through phone 10 times, sent email 8 times and chatted online 2 times. But still no solution i got. I am very much surprised that for 5 days i am unable to view tv but tatasky deducted daily amount. Even they deactivated my account as there is insufficient balance. They changed setup box, charged rs 500. Atleast they should charge the amount after the solution. What is this? Is it not loot? Its a big brand but their technicians do not know anything. After contacting several times through several media two technician visited me with out any solution. Now i am hopeless. Waiting for the solution. I am demanding for refund the amount they deducted because i am not able to watch tv. Was this information helpful? No (0) Yes (0)
Sep 14, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Aug 12, 2018 Tata Sky Customer Care's response Hi, we understand that you had a bad experience with us, allow us to make it better. You'll hear from us soon. Kindly note your SR# 16Y0VHCS. Aug 12, 2018 Updated by ans_nil I am thanking to tatasky and Indian consumer complaints forum that my service resumes. In my previous complaint I wrote that on 8th August technician changed setup box costing 400 Rs + 100 Rs visit charge. I also mentioned that after installing new Setup box there was no solution i.e I was unable to view TV. I am very much sure that my previous setup box had no problem. Today your technicians changed switches in the gang box and it is out side my flat i.e problem was there itself. Now my request is that there was no problem in my previous setup box and technician changed switches outside my flat so Kindly refund 500 in my account also for 5 days I was unable to watch TV but amount deducted from my account daily. This also will be refunded by you. today I received a call from ( number [protected]) and she promised for refund. I shall be highly obliged if you kindly do needful for my request as I am one of the oldest customer i.e since 2006 I am using your service and my request is genuine. Thanking you yours faithfully Verified Support Aug 14, 2018 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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Comments

Ipsita92

from Hyderabad, Telangana

Hi,
My tata sky ID is [protected]. I am receiving an error saying that, "This is the wrong card for this set top box (Pairing Error)".
NDS No. :[protected]
Digicard ID is[protected]

I am able to see the tata sky channel but no other channel.

Kindly resolve this ASAP.

Tata Sky Customer Care's response, Aug 15, 2018

Verified Support

Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Tata Sky Customer Care's response, Aug 16, 2018

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

kalyan2244

from Mumbai, Maharashtra

TATA SKY ID No.[protected]. MULTI TV connection with HD. Giving frequent troubles from last few weeks. Local technician attended several times. Problem not solved permanently. Only one TV working at one time.

Tata Sky Customer Care's response, Aug 16, 2018

Verified Support

Hi, your concern has been raised and we assure you that it will be resolved at the earliest. Kindly note your SR# 170RKGNK

Tata Sky Customer Care's response, Aug 21, 2018

Verified Support

We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!