Tata Sky — not accepting request for 130 base pack

Address:

Pune, Maharashtra, 412207

I am a subscriber of tata sky tv Subscriber ID [protected]

I have requested via chat service two times to change my pack to base pack 130 as per TRAI regulation, and all-time they refused to take my request. Chat history with id is attached herewith for one chat.

I request to TRAI authority please do needed action for this kind of misconduct and guide me how to file compensation.

Thanks
Ashutosh

[protected][protected]Chat[protected][protected][protected][protected]
Mr. Ashutosh kumar typing
[1/19/2019, 6:54:39 PM] : Hi Mr. Ashutosh kumar, Welcome to Tata Sky chat support! Let us know how we can help you, by typing in the chat box and clicking on send button.
[1/19/2019, 6:54:55 PM] Mr. Ashutosh kumar : hi
[1/19/2019, 6:54:59 PM] : You will now be connected to Gaurav Kumar and your chat reference ID is 0001CaE3Q36V592J. Please note that this chat may be recorded and used for quality assurance and training purpose.
[1/19/2019, 6:55:16 PM] Gaurav Kumar: Hello 😊 Welcome to TATA SKY, and thank you for visiting our site. How may I assist you today?
[1/19/2019, 6:55:50 PM] Mr. Ashutosh kumar : can you activate my tv with all free to air chennel
[1/19/2019, 6:56:09 PM] Gaurav Kumar: Be assured, I will help you with that information Mr. Kumar.
[1/19/2019, 6:56:51 PM] Mr. Ashutosh kumar : how can choose my free to air as well as paid chennel
[1/19/2019, 6:56:56 PM] Gaurav Kumar: The timeline to implement the new pricing regulations has been extended by TRAI. When applicable we will help you make the choices and changes in your pack. Till then please continue to enjoy uninterrupted service with your current plan.
[1/19/2019, 6:57:22 PM] Mr. Ashutosh kumar : but i want now to choose
[1/19/2019, 6:57:38 PM] Gaurav Kumar: Be assured, this information will be communicated to you soon.
[1/19/2019, 6:57:38 PM] Mr. Ashutosh kumar : can i not change my
[1/19/2019, 6:57:40 PM] Mr. Ashutosh kumar : it
[1/19/2019, 6:57:48 PM] Gaurav Kumar: Sir, do not worry, as of now you can continue with your current pack.
[1/19/2019, 6:57:57 PM] Gaurav Kumar: Once we will have packs, we will inform you.
[1/19/2019, 6:58:09 PM] Mr. Ashutosh kumar : no i want t ochange it now
[1/19/2019, 6:58:25 PM] Mr. Ashutosh kumar : should i drop email
[1/19/2019, 6:58:39 PM] Mr. Ashutosh kumar : cc with trai
[1/19/2019, 6:58:46 PM] Mr. Ashutosh kumar : regulatory board
[1/19/2019, 6:58:49 PM] Gaurav Kumar: We are preparing the new packs.
[1/19/2019, 6:58:54 PM] Mr. Ashutosh kumar : or how i proceed
[1/19/2019, 6:59:00 PM] Gaurav Kumar: Please bear with us some more time we will surely inform you whenever we will get any information regarding the same.
[1/19/2019, 7:00:09 PM] Gaurav Kumar: Just checking whether you are still with us.
[1/19/2019, 7:00:40 PM] Mr. Ashutosh kumar : it is kind of misconduct from your side
[1/19/2019, 7:01:00 PM] Gaurav Kumar: We are deeply sorry about the inconvenience you are facing.
[1/19/2019, 7:01:08 PM] Mr. Ashutosh kumar : i should able to activate my package with my choice list
[1/19/2019, 7:01:10 PM] Gaurav Kumar: Sir, I regret to inform you that as of now we do not have any upgrades regarding the same.
[1/19/2019, 7:01:24 PM] Mr. Ashutosh kumar : okay
[1/19/2019, 7:01:41 PM] Gaurav Kumar: Yes sir.
[1/19/2019, 7:01:59 PM] Mr. Ashutosh kumar : let me communicate with email and tri

[protected][protected][protected][protected][protected][protected]