Tata Sky — Not processed the request correctly

Address:	Pune, Maharashtra, 412308
Website:	www.tatasky.com

Tata sky processed half of my request (As always). I had called the customer service to ask for the best package for hd setup box. And was advised by customer service that i can make my hd connection primary and recharge with annual pack - 8000 inr. They also mentioned my 2nd non hd connection will be made secondary i had asked them to stop my non hd connection post making it secondary as i wont use it. I will only use hd connection for the entire year. I recharged the dth accordingly. As expected the rep did not process the entire request, they just activate the hd annual package and the money was deducted. They did not make my hd connection primary.
Now they are refusing to accept the mistake and not helping at all. They are changing 1800 inr for one month to correct their own mistake!
This is pathetic. They just say sorry for the inconvenience and cant help. They are asking another 2000 inr to switch hd connection to primary and activate annual hd pack.
Can you help me in this case?