Tata Sky — Not providing proper service

Address:

Hyderabad, Andhra Pradesh

With repeated phone calls from TATA SKY (our TATA SKY ID is - [protected]) we have changed our cable wire connection from existing to HDMI Cable. They offer the following benefits over mobile, which I think already stored in their system. i. HDMI Cable ii. HD Set Box iii Universal Remote (can use for both Set Box and TV) iv. One year free HD subscription. The total cost offered by the Tele executive of TATA SKY is Rs. 1500/- which we already paid in Cash at the time installing the Cable and Set Box. However, they did not provide Universal remote due to some damage in the remote that they have given on that day. The executive promised us he would bring another remote on the very next day. Instead of repeated phone calls to him on his mobile no: [protected], no response was received and said that you would get today or tomorrow etc. We have also contacted TATA SKY on toll free no: [protected] on 11.09.2015 at 5.10 p.m and replied that the company would come back to you. Till date neither we received the phone call from company or from any source. If we fail to renew the monthly subscription on the due date, due to various problems, they are charging Rs 10 for deactivation fee or some thing. In this case they failed to provide remote even though we paid full amount and how much we can claim from the company for non providing of proper service. If they cannot provide the same kindly refund our money along with our previous set box OUR REGISTERED MOBILE NO IN TATA SKY IS [protected] ALTERNATE NO. [protected]