[Resolved]  Tata Sky — not refunding set top box amount on cancellation connection

Address:	Ambala, Haryana, 134003
Website:	tatasky.com

Subscription ID : [protected] . I want to cancel my tatasky connection and move on to something less pricey because their prices are too high.
They also indulge in unethical and illegal practices by charging HD access fee. I have been a tatasky customer for over a decade and given so much business to them over the years and yet the treatment I received from their end is horrendous. I asked them to discontinue my connection from May but I want the amount that I paid for their set top boxes back as they are completely useless to me.
Following is the reply I received from the CEO himself - Harit Nagpal. I would like to know how to sue the CEO personally for this response.

Service Request No.: 1450J7NW

Hello Mr. Malhotra,

This is with reference to your email regarding your package issue.

We are sorry for any inconvenience caused.

We wish to inform that as of now there are no discount available on your Tata Sky account towards Annual/Semi-Annual version of packages.

We request you to go though the following link to know more on our existing packages.

https://www.tatasky.com/wps/portal/TataSky/channels/truchoicepacks/base-packs

Also, we wish to inform you that, upon cancellation, we will be able to process the refund towards the remaining subscription balance only upon retrieval of Set top boxes and other accessories from your premises. As per our policy we will not be able to process any refund towards the set top box.

Further, we would like to inform you that, if the account is cancelled it can be reactivated within 90 days and post 90 days the same cannot be reactivated. Also, the amount will not be refunded and post 90 days after cancellation the balance in the account will be lapsed.

Your account balance is Rs.372.91 available as on today. You need to renew it by 07/05/2018.

Have a Jingalala day!

Sankalp

Tata Sky CEO Desk
tatasky.com / [protected]@tatasky.com