[Resolved] Tata Sky — not taking the complaint seriously
TrTrupti Rukari on Jan 6, 2019
I have called in tata sky customer care services on 24th nov at around 06:00 pm to change the plan. However executive said that the plan is change from that time itself. He also called me back to confirm it. Later on 25th at 1:00 am around i recharged with amount 220 and came to know the plan wasn't change so immediately i called in customer care and told them about the previous call and ask them to take the request of same on this they replied me that by 28th nov i will get the solution. Which yet i haven't. Then again on 30th nov i called on customer service and ask about my complaint status they said it will be closed by 10th dec. Don't know why this is taking so many days. If the plan was changed on 24th nov itself then why the extra charges were applied on my account, unnecessary?
Ideally if 30 days plan is recharged on 25th it should last upto next month's 24th and in case the month is of 31 days then 23rd of next month. Wondering that customer needs to tell this to them
After that i have recharged on 22nd dec and raise the same issue but haven't received any response yet.
Then i have email to nodal officers still there is no response from them. They just said they have tried calling me on 27th dec but u didn't received any call still i have told them to call me till 4:00 p. M. Then also no response from nodal officers
Also on every channel it is said that the tariffs are going to be changed from 29th dec. But yet there is no communication from company how are you going to charge? Why ain't the customer important
It's been only 2 months i have taken a new connection and have to complaint 2 times for incorrect bill calculation. Out of 2 complaints haven't received any of their response. The complaint was supposed to be closed by 2 days of raised date it's been now a month but there is no response. My subscription id is [protected]
Complaint marked as Resolved Feb 13, 2019
[Jan 06, 2019] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response, Jan 08, 2019
Hi, this isn't the experience we aim for. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
Verified SupportTata Sky Customer Care's response, Jan 10, 2019
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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