[Resolved]  Tata Sky — not working of set top box

Address:Rewa, Madhya Pradesh

Didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.
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Jul 2, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
May 30, 2019
Tata Sky Customer Care's response
Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
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