Tata Sky — Old pack has not been changed in spite of assurance given by the lady who often called for recharge

Address:	Mumbai City, Maharashtra, 400001
Website:	tatasky.com

My ID is [protected] and mobile No is [protected]. I wanted to recharge by changing my Dhamaal mix pack to My99+CNBC Awaz+ one sports channel showing cricket matches with Indian team. I was asked by the lady on phone to recharge by paying Rs 159. I explained to her that I am not getting link to change the pack substituting as above and asked her to do the needful.She assured me to take action but still I am informed about my old pack and next due date. Please note that I don't want to continue with the current pack. If my pack is not changed even after paying the cost as told by the lady, I will stop your poor service. You have to change it yourself and inform me as your link to modify the pack is too complicated. Rahul Deshmukh