[Resolved] Tata Sky — One Channel not working.

Datta Tanmay

from Pune, Maharashtra

Oct 23, 2021

Address:

Pashan Sus Road Pune

We have have been facing issue where only one channel is not working.
We have called the Customer Care number twice a week for last one month did all the necessary steps to do a hard reset. Still did not work. Since we do not have a warranty they will charge us for a technician to come over and solve it.
We have not tampered with anything not the dish or the set up box then why should we complain for their incompetence.
They do a call back apologize and say they can do nothing.
All they want is to charge us for their faulty job.
It has been happening since 1st October 2021.

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Nov 26, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2021

Tata Sky Customer Care's response Hi! This isn't the experience we aim for. We have raised a Service Request to resolve your concern. We are prioritizing the same and will connect with you at the earliest.

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Comments

Tata Sky Customer Care

from Hyderabad, Telangana

Oct 24, 2021

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Datta Tanmay's [Complaint's author] reply, Oct 24, 2021

Nope it has not been addressed, they are giving the same response. I am not paying for something I have not done. The channel not working was not a user error, it was a fault from the your set box. We have not tampered with any of the equipment. Why should I pay for the technician to come and fix the issue created from your end.