[Resolved] Tata Sky — Online payment for DTH Annual access fee but they demanded more money

sandeep4156

from Delhi, Delhi

Address:	Chittorgarh, Rajasthan, 323307
Website:	TATA SKY

Dear Sir,
Client no.[protected]. According to TATA SKY customer care representative Anju's telephonic call on dated 29/12/2016 Rev 2 Annual HD dhamaal access fee (special offer by company) will be 3135 Rs. I paid this amount dated (30/12/2016) before last date (31/12/2016) but again Rev 2 Annual HD dhamaal access fee could not be renewed & they are charging daily basis from 01 jan 2017 (Information by sms).Again I requested to TATA SKY Cs.C. to close my account immediately but they deny and told that you have no balance on your account and they are unable to provide hard or soft copy of bill at this time .At the time of payment window showed the dhamaal mix annual pack Rs. 2200 for SD & Rs. 3135 for H.D.. Now I want my refund. Till now no bill statement shown online.

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Feb 6, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Tata Sky Customer Care's response Hi, that shouldn't be the case. We've noted down your concern and shall call you soon to fix this.