Tata-Sky — Overcharged monthly payment

Address:

781014

This is for your information that I am subscriber of your service for last one year. I have some bitter experience of your service that I want to share with you. 1. My connection was out of order for more than a month as my set top box was out of order and you had no technical staff available at guwahati to attend the same. It was replaced after a long wait .However you deducted my monthly rental without fail .As per information from your call centre that I did not have to pay the rental for that period as the fault was from your end. But you did not adjust the amount for the next month. 2. Few days back I received a call from your centre that a new channel is activated with my connection for which I don’t have to pay any amount for trial period after that period I have to pay. After that I received a massage from you that my request for new active smart manager is completed with details of the charges I have to pay. But believe me that I have never made any request for any new channel nor I have enjoyed your new channel till date . At the time of payment of my monthly rental I realized that you started deducting Rs 10.00 /day from my rental. As my present rental is Rs 345/- I would not be able to Rs 300.00 extra for a channel I have not asked for .So I request you deactivate your active smart manager from my connection with immediate effect. Again I request you to not to call your consumer like a FAKE ATM Caller as I don’t want to be fooled by the caller/you and loss of our valuable time. Your sincerely Amar jyoti deka. TATA SKY ID [protected] RMN:[protected] GUWAHATI, ASSAM