Tata Sky — Overcharging and bad reply

Address:

Mysore, Karnataka

Dear Sir / Madam, Subscriber ID: [protected] or [protected] whatever! I purchased tatasky in the month of may from their online portal. the package I chose was Tatasky HD+ with Karaoke. the package cost was 14601 and I paid extra 500 for south channels. So I was supposed to get Tatasky HD+ set top box + Annual Mega HD pack + Karaoke + some freebies which are worthless (can verify from their website). The installation was done quickly, and picture quality if fine, but Greedy Tatasky itself is a problem!!!. The next day a representative came to my home and gave VOD dongle (which I have not requested) when I was not in house, he told it cost some 300 Rs. I thought it is OK, I will [protected] it of, why call him and return the dongle. But after that I get a message that my account balance is -1100 Rs. I was surprised and called their customer service (extremely bad, no knowledge of what so ever about tatasky), and I was told it is for VOD+Service Visit+Karaoke. Is this a joke. When I was buying the representative promised few things: that if I have Annual Mega HD pack, I automatically become a premium member, so no service visit charges and when I call I don't have to go through IVR. both not happening. I am supposed to get Karaoke (this feature is not very good-it lags) Free but they are charging for that also. And following are the complaint numbers. 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected]. Surprisingly they send a mail saying your problem is resolved and they tried to contact me on my phone and are not getting through, but still my account statement shows same. Dr Chandan S N