[Resolved]  Tata Sky — overcharging by tata sky for working receiver by replacing same

Address:

Mumbai City, Maharashtra, 400008

This has reference to our tata sky connection no. [protected] in my name.

I had subscribed to new package of english dhamaal from 18th july and earlier we had super saver and all the channels were streamed without problem. But from 18th july, we are not able to get new channels as per new package and the logic and answer given by technician is that receiver has a problem and we need to replace. I do not understand how can receiver is customer's problem when we were able to see all the channels in earlier package and suddenly for new package tata sky says that your receiver is not working. This shows that along with change of package tata sky has made it a business to change receiver and additional overcharge for replacement earning profits on the cost of customers when the issue is with streaming software as if receiver had problems we should not be able to watch all earlier channels and packages.

This clearly shows tata sky is overcharging by misrepresentating the issues and putting the cost in customer account so that company keep earning by overcharging with their existing customers. We are customers of tata sky since 11 years and told that we are premium customer, if we are treated like this how other customers must have been treated.

This needs to be taken and resolved by senior management asap and all charges debited to our account should be reversed and credited back.

I expect that tata sky management will understand customers plight and give quality customer service rather then all their telephone executives or managers and technicians telling we can not do anything this is as per policy.

Thanks & regards

Sanjay sisodia