[Resolved] Tata Sky — pairing error for tata sky

Swati Singh Kushwaha

from Delhi, Delhi

Address:	Jhansi, Uttar Pradesh, 284003
Website:	Tata sky

I was not using the connection for more than 2 months and once i'm back switched on my tv i found this pairing error please help me get this sorted out as soon as posible
I have recharged for watching tv so please get this sorted at the earliest. It s a bit frustrating on why i get such errors from a reputed company please sort this out

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Sep 25, 2018

Complaint marked as Resolved

Verified Support

Aug 21, 2018

Tata Sky Customer Care's response Hi, we have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Aug 22, 2018

Tata Sky Customer Care's response We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!

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Comments

Utsav Sinha

I was away for more than a month, on coming back when trying to access Tata Sky I receive the following error.

"this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"

My subscription is active and the due date for recharging is 30th Sep.

Tata Sky Customer Care's response, Aug 22, 2018

Verified Support

Hi, we're here to help! Kindly share your RMN/Subscriber ID so we can assist you better.