Tata Sky — pairing error of set top box

Address:

Plot no.FF!, Kakatheeya Hills , Pragathinagar Hyderabad 500090, 500090

I paid amount Rs. 450 on[protected] for tatasky subscription due on[protected] because i was out of country . But i received message on TV screen as shown bellow
This is wrong card for this set top box
( Pairing error )
NSD NO:.[protected]
Digicard ID is[protected]
(14)
Kindly resolve the problem as early as possible