[Resolved]  Tata Sky — pairing error set top box and card

Address:Rajkot, Gujarat, 360001

Our TATA Sky connection is fairly new and was installed successfully and worked for a few weeks. But we are facing a pairing error for a few days.
The card or set-top box hasn't been tampered with but shows a dialogue box with the following message: This is the wrong card for this set top box (Pairing Error) NDS No..:[protected] DigiCard Id is[protected]
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Aug 23, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Tata Sky Customer Care's response
Hi, that's not how it should have been. Your query has been raised and we assure you that it will be resolved at the earliest. Kindly note your SR# 16JQCUTG.
Verified Support
Jul 23, 2018
Tata Sky Customer Care's response
We tried to call you earlier today on your RMN but we couldn't reach you. Kindly share us your alternate contact number so that we can get in touch with you at the earliest.
Complaint comments 

Comments

So I'm very unhappy because not responding your installation eng.
They were not responding to the problem that the setup box has been not working please kindly have fast responce and ensure u peope solve the problem
SRINIVASULU JULURI's reply, Jul 16, 2018
we alredy made call to costumer care service they solved the problem but after a few min the same problem got repeated please try to solve the prblm as soon as possible
NO [protected]... TV stopped functioning as "no Digicard" remark.

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