[Resolved]  Tata Sky — pairing error... this is the wrong card for this set top box

Address:673007

I have not been able to view any channels since the past 3 days.

Their toll free number is always busy, can never get thru.

Their online chat is not with any representative, its all pre recorded messages

Finally, i sent an email to them yesterday. However, nobody bothered to revert or call me.

Auto response: service request reference number: 182jf7jk

That's the reply i received from them.

I thought tata companies are very professional & customer oriented.

Sorry to say, its not the case with tata sky.

How can i escalate the matter to someone in the company who would be a bit more responsible & address my issue.

Family at home is totally dejected since unable to view their favourite channels.

Kindly advise.
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Nov 7, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2018
Tata Sky Customer Care's response
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Comments

Dear sir
sir aaj 02/10/2018 ko maine wrong id pe two time recharge ho gaya. Id num. Is.[protected] and 2nd is [protected]
400 ka phele id pe aur 400 ka 2nd id pe recharge ho gaya.
Sir
account no. Hai mera [protected] ifsc code barb0kharxx
pl. Sir

Tata Sky Customer Care's response, Oct 6, 2018
Verified Support
Hi, we were unable to fetch any account details with the given subs id. Please share your RMN/Sub ID further assistance.

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