[Resolved]  Tata Sky — pairing issue

We haven't used service for one month, today we have recharged but it's not pairing. Showing this is the wrong card for this set top box (Pairing error). Kindly help us to solve this. My subscribrer id is [protected]. This already occurred issue then why prompt for message with more content. My subscribrer id is [protected]. My subscribrer id is [protected].
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Oct 3, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2018
Tata Sky Customer Care's response
Hi, help is here! We have refreshed the signal. Please check a few channels and write back to us.
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Id no. [protected] not receives the 1446 Kushi channel
Tata Sky Customer Care's response, Sep 28, 2018
Verified Support
Hi Govindarao, apologies for the delayed response. Please let us know the status of your concern.

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