[Resolved]  Tata Sky — pathetic product service, customer service and false customer service team

Address:

Ghaziabad, Uttar Pradesh, 201010

I have purchased premium pack of tata sky last year and i have been facing signal issues almost every alternate month. Last week again same problem arised so i lodged a complaint on 20-aug-2017 morning where in i was told that a technician would visit my place and resolve the issue within same day. Unfortunately nobody turned up despite my several follow-ups with tata sky local office team. Unfortunately, on 23-aug-2017 i received sms on my mobile no that your complaint has been closed. I was shocked that without any resolution my complaint got closed. So i am repeatedly lodging the complaint but no technician has so far resolved the issue. Unfortunately the customer service team is not giving true feedback and not raising correct customer feedback. I called on 26-aug-2017 and got registered my complaint no zgsnka1 with ms rupender kaur regarding compensation and wrong commitment of customer service team which she assured me has been mentioned. Today, on 27-aug-2017 i got call from another customer service person from tata sky and checking with him about my above mentioned complaint no. He informed me that nothing of this sort has been mentioned in the system and only technician visit is pending has been registered.
I would like to raise my complaint about poor services despite paying hefty premium in comparison to other service providers, i am not able to use my services for last more than 1 week but no resolution has been given by tata sky so i need my entire annual fees back + the false and incorrect feedback mentioned by tata sky team is criminal and cheating with the customer which needs to be penalized to the amount of rs. 1lacs and submitted to my account.