[Resolved] Tata Sky — pathetic support services and customer redressal mechanism

mukesh 171

from Delhi, Delhi

Address:

Gurgaon, Haryana, 1220001

Had raised a request for relocation of tata sky connection and inspite of confirmation of time of service no one came and on repeated follow ups the executives and customer care showed their in ability to take any action.

Best part is customer care denied to register the complaint stating that the connection is in deactivated state, though they are taking requests for relocation of connection. Its simply whereever money is there they are willing to take request and whenever there are complaints or service expectation they simply find excuses.

Not expected from a reputed company like tata. Management to seriously look as its impacting a brand of one of the veterans in the corporate world

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Jul 13, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We will follow up and will contact you soon to get this sorted.

Verified Support

Jun 12, 2018

Tata Sky Customer Care's response We tried to call you earlier today on your RMN but we couldn't reach you. Kindly share us your alternate contact number so that we can get in touch with you at the earliest.

Dec 19, 2018

Updated by mukesh 171 When you need to make any sale promotion call the RMN is reachable and you guys keep on bothering inspite on specific request and when it comes to address the customer grievances than you take it as excuse that number is not reachable.