[Resolved]  Tata Sky — Payment used by TATA SKY their own way

Address:

Mumbai City, Maharashtra

Dear My ID- [protected] My Pack is Annual Grand Sports pack GRAND SPORTS 129 channels (view) Duration : Annual Price : Rs. 2000 Start Date : 05 Jun 2012 The above pack was renewed on 3rd June 2013 after a call from Tata executive with a new price for annual to Rs. 2300 and prev bal of Rs.40. So the total Rs.2340 was paid online. As per this the account is supposed to be active till 5th Jun 2014. I received a msg on Tata sky saying that my account is expiring and need to recharge. So I called up Tata and understand that they have received the payment but I had not called up again after payment to confirm!! so it is used as on daily basis. I asked them mail for same which i got it. "This is with reference to the Service Request reference number 1-[protected] As per your concern we would like to inform you that as you have Recharged your Account with Amount Rs.2, 340.00 on 03/06/2013 but as we did not received any call after recharging for renewal of offer pack also we have tried contacting you but as we are unable to reach you as the reason the offer pack is not activated in your Account and Amount got Debited in the Daily Basis." This is a pathetic way!! If i have paid online after the discussion why i need to call them back? There was no intimation given by them that i should call back after payment. I cannot see that option on online. Now they have discontinued my connection. Please help me to resolve this. Thanks Till date this is not resolved. (11/14)