| Address: | Mumbai City, Maharashtra |
Work order number for complaint launched on Friday, July 3 2015 - IY06GD0
Complaint regarding "Set top box stopped working".
On Saturday, July 4 2015, message received that technician visit is scheduled for Sunday July 5, 2015 evening 5 pm.
Technician name : Manjit Choudhary Cell no : [protected]
He called and said he will come at Sunday morning 10 am.
Technician did not come full day on Sunday neither at 10 am nor at 5 pm.
I called customer care at 5.30 pm, support person said technician will come at 7 pm.
Technician did not come till 7.30 pm so called customer care again. Again support person said, request is highlighted to tech team and we will receive a call from tata sky shortly.
No calls came till 8.45 pm. So called customer care again for the third time on Sunday. Support guy said nothing can happen now.
But complaint has been highlighted to tech team. They will be calling shortly. No one mentions within how much time call will come.
We called to this technician's (Manjit) number at 9 pm on 5th july 2015. He rudely replied he did not go to work so did not come and disconnected the call.
Why say services are fast within 24 hrs - 7 days when for 3 complete days no response has been given by Tata sky customer care. Was this information helpful? | 
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