Tata Sky — Poor quality of service

Address:

New Delhi, Delhi, 110003

I have been using Tatasky service from March 2012 in my current South Delhi Location and use the South Sports Package . In the month of July 2016, Tatasky did an upgrade to their network and as a result I stopped receiving most of my channels apart from couple of my regional channel. I did not wanted to miss the Euro match I soon contacted to the Tatasky customer care on 2-Jul to sort out the problems. His suggestion and tips did not work, and he suggested a the engineer would be visiting us by 7-July. He also pointed out I need to pay the charges of the engineer for the same. I pointed out this is due to upgrade problem from their side since it was working just before the upgrade and I should not be paying for the same. However Tatasky remained adamant on this issue. On the same conversation I asked the representative to close the account and he denied to do so and place an fixing order only.

Next day (3-Jul) I put a closure request through the Tatasky portal; which had been responded back by Tatasky on 11-July. They now are asking me to for the settop box and antenna which I bought from them to pay back my money.