Tata Sky — Poor Service and customer care response | |||
My subscriber ID is [protected]. I am not able to see English news channel from last 25 days. I contacted Tata Sky customer care 9-10 times. On every call I found waiting time of 15-20 mins. which is quite frustrating. Every time when call got connected after 20 mins of waiting, either the voice is not clear or customer care is not getting my voice. It happened almost 7-8 times. When I put call back request, the call centre personal call me after 20-22 Hrs. During conversation again same voice listing problem happened and call got disconnected. Sometimes the customer care person requested to wait while transferring call to other department, and again the same frustrating 10-15 mins waiting time. Now, the beauty of suffering is that... Tata sky is already taking charge of not showing English news channel. I am not able to understand that how come big companies like Tata Sky charging their subscriber without providing them complete service. - Shashi Prasad Was this information helpful? | |||
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Tata Sky customer support has been notified about the posted complaint. | |||
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Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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s due to signal problem. Immediately after my complaint I received a message on my account on TV that my balance in the account was only Rs 3 (Rupees Three) and my connection would be stopped unless I recharged. I knew that the msg was wrong. Out of helplessness I immediately paid Rs 800 on line. With in half an hour I got a message on TV that my balance was Rs 1628 ! Since I did not not trust TSky with annual subscription I pay monthly with one or two months more credit in my account. Two days later a technician came and adjusted antenna in spite of my protests that it was not mine and left in a hurry. A week later I came to know that the antenna was of some one in my society who does not stay here. I got my problem sorted out by paying to a private distributor. The latest problem is TS have added Active Games to my list of channels without my knowledge and request. Now they say they can not do anything since it was already activated. After reading the problems of so many consumers like me I feel that we the consumers need an independent organisation to fight on our behalf with a collective strength and might of a large body of consumers. Since we are not together and scattered, several of these DTH bodies are able to take us for a ride and we are helpless. Time is ripe for the emergence of such organization. VNRao