Tata Sky — Poor Service of TATA Sky

Address:

Ghaziabad, Uttar Pradesh

I, Lakshman Singh Negi, R/o 404B, Shakti Khan-1, Indirapuram, Ghaziabad (UP) have lodged a complaint in TATA Sky helpline regarding signal problem in my TV on 18th May, 2015 in evening. My Work Order No. is I5J3V6C. I was told that your problem will be resolved on 19th May, 2015 in morning. Then I received a call from local service provider that engineer will visit your home by 12 noon. Immediately I received an SMS that your call will be attended between 12.00 and 12.40 but nobody came till 5.00 PM then I again called at helpline then I was told that by 6.00 PM engineer will definitely come but at 6.15 I again received a call from local service provider that due to some reason engineer is not able to come today. Tomorrow in morning (20th May, 2015) engineer will come between 10.00 and 10.30 AM but not came. At 11.00 AM I again called at helpline. I received reply that it "Your wait time is 2 minutes", till 5 minutes same line was being repeated then it was changed to "Your wait time is 6 minutes". After some time I again called at helpline I received reply that "Your wait time is 2 minutes" till 4-5 minutes same line was being repeated, again line was changed "Your wait time is 9 minutes". Again I called at helpline finally I was connected with Mr. Pankaj at 11.29 AM. He told me that immediately your problem will be resolved but now it is 12.48, no any call I have received regarding this problem.