Tata Sky — poor services provided by the company

Address:

Mohali, Punjab

Hi, I have a standard set top box (No.[protected], digicard no.[protected], Primary connection) with a subscriber Id [protected]. I have subscribed to metro pack with add on of english entertainment. Since April 4th, the channel services are not being telecasted properly. I am only able to view some of the hindi channels on the metro pack and the english channels on the metro pack as well as on the engligh entertainment pack are being telecasted for which I contacted the tatasky helpdesk. I logged in a service request on April 5, 2015 for the same which got cancelled without any intimation via an SMS or call. Another SR (SR[protected] was raised on April 6, 2015 which is still open. Several other platforms were tried for raising queries as directed by the website like SMSing NS to 56633, giving missed calls on [protected], etc however no suitable response was sought. The online helpdesk was approached twice on April 6th and April 8th respectively but only auto generated responses were received which again routed me to channels I had already raised my query on. I am also given to understand by the online helpdesk that tata sky is going through a technology upgrade due to which the problem is persisting but my concern is on the way the grievance system is being hanled by the channel where auto generated responses are being given on different platforms and no communication is sought even after filing service requests 3 days back. I am a working professional and having a 9 to 7 job it becomes difficult for me to follow up with the helpdesk several times on the same query, I would expect the company to improve its helpdesk management system and create a robust customer grievance platform where timely communication is being provided to customers on their queries.