Tata Sky — Problem in receiving the siglans ID [protected]

Address:

Visakhapatnam, Andhra Pradesh

I have updated the setup box with HD in July or so with assurance more clarity in display and prevent problems in receiving some of the channels linked to HD. Since then as and when there is slight change in weather no signals are found. But this has become routine even when whether is perfect. On 7, 12.2015 I registered a complain and in response technician viisted our house on 08.12.2015 morning hours. I told him clearly and categorically the problem that we have been facing after upgrading the set up box. He told that he would inspect the signal receiving point and then confirm regarding the problem. After testing the signal receiving point that some problem was found and the same was rectified and there is no need to replace of set up box without respecting the desire of the customer with reference to the experience he got. To day morning at 6.30 AM I switched on to get display. Again I got display that there are no signals. After trails for more than 10 minutes dis[play appeared. There is no weather problem. Thus I am confident that the technician did not properly digest the problem and found temporary solution. To prevent the signal receiving problem either signal receiving component or setup box or both needs change, other wise problem will not be cleared/ Kindly ensure to day to resolve the complaint and to provide value added services as we have taken the system with confident in view of international reputation.