[Resolved]  Tata Sky — recharge amount credited to wrong account

Address:

400610

Tata sky subscriber id [protected]

We had tata sky connection for many years now. 2 years back we took another connection because my son shifted to another house in another location and we delinked the account creating two separate subscriber ids which have two different registered mobile numbers.

For the last two years we were using our respective mobile numbers for recharge.

On 14th july as per my usual procedure i wanted to recharge my account. Online i filled my mobile number for recharge (Which was practice for the last two years) and paid the amount. But after doing internet banking transaction, i did not get confirmation from tata sky. So i paid again second time thinking even if it is double paid, its only my account which will be credited. So paid again. This time i got confirmation from tata sky but inspite of giving my mobile number which was linked to my subscriber id, i got receipt mentioning other subscriber id which was in my son's name and which was discontinued in april by phone call.

Not both the amounts are debited from my bank and wrongly credited to other subscriber id even if it is de-linked.

This is very serious issue.

Please give credit to my account immediately.