[Resolved]  Tata Sky — Recharge multiple times

My experience with TATASKY RECHARGE

I made a recharge for one year online using my master card . The transaction was successful and I received the debit from Master card side and from TATASKY side . After a few minutes I received another message stating that my transaction was unsuccessful and if the money was debited it will get returned in a weeks time and I have to use the link sent as part of the message for making the payment again . I made the second payment and the above process repeated ie first a message came as transaction success followed by transaction unsuccessful. I phoned the Tayasky and they confirmed two payment and when I asked for reimbursement they say 2.5% will get deducted . Why the customer should pay this for a deficiency in the service ?
I am attaching the messages below . Can I now approach the consumer court ?

Dear subscriber, Thank you for availing Tata Sky Annual Cashback Offer. Bonus amount of Rs. 412.5 has been credited to your a/c [protected]. Total balance now is Rs. 5433 To avail your free coupons worth upto Rs 5000, please visit https://bit.ly/free-coupons2

"Tata Sky ID [protected]
Recharge Amt Rs 4956
New A/c balance Rs 5020
Monthly charges Rs 413
Next due date 19-Nov-22

Click http://bit.ly/TDLSM for Mobile app"

Dear subscriber, your Tata Sky recharge TY[protected] was unsuccessful. In case any amount got debited from your account, it will be refunded back to your account in 7 working days. Request you to attempt the recharge again using the link https://tsky.in/a/c0kBCz4y?a

"Tata Sky ID [protected]
Recharge Amt Rs 4956
New A/c balance Rs 10389
Monthly charges Rs 413
Next due date 14-Dec-23

Click http://bit.ly/TDLSM for Mobile app"

Dear subscriber, your Tata Sky recharge TY[protected] was unsuccessful. In case any amount got debited from your account, it will be refunded back to your account in 7 working days. Request you to attempt the recharge again using the link https://tsky.in/a/c0kBCz4y?a

The t
TATASKY rep was adamant about service charge for returning my second payment.

This is a pure and simple issue in their online setup for which why should the customer suffer .
Is there a honest Tata official who can look into this ?
I require reimbursement of my second payment without deduction